introduction

Facing digital reality

Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

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Digital Culture, Talent & Organization

Building momentum for cultural change

Embracing a new, and seemingly riskier, digital culture can be unnerving for insurance companies. But there are ways to kick-start change while minimizing the risks — and without altering everything at the same pace.

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Digital Transformation Roadmap

A roadmap for a digital transformation

No insurance company has yet completed a digital transformation—one that fully harnesses the power of digital technology to rethink every aspect of the organization. But a number of carriers are making remarkable progress, indicating the direction others should take.

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